Here’s what to expect after you submit your request:
We’ll review your form, and contact you to answer any questions or concerns using your preferred contact method.
Once we have your order finalized, we’ll send you an estimate/contract to complete online, which will also allow you to pay your 50% deposit.
We’ll then make arrangements with you to receive your fiber (based on whether you selected in-person drop-off or shipping in your form).
When we start processing your order, we’ll send you an update and estimated completion date. Any deviations from your original estimate that will add cost to your order (needing an extra wash or a run through the separator, etc.) will be communicated to you.
After your order is complete, we will send you an invoice with a detailed explanation of your order prior to shipping/pick-up. At this time, the remaining 50% of your payment is due (if your estimated weight in your form was different than the actual weight that was measured at the mill, this invoice will reflect that and your updated total).
When we’ve confirmed your final payment, we’ll make arrangements to get your fiber home to you! If you selected shipping in your request form, shipping costs will be included in your final invoice. If you selected in-person pick-up/drop-off, we will contact you to arrange a time to meet you.
Please note: In accordance with our mill policies, if an order is not paid for within 60 days of completion, the order becomes the property of the Twisted Sunset Sisters and will be sold.