Here’s what to expect after you submit your request:
We’ll review your form, and contact you to answer any questions or concerns using your preferred contact method.
Once we have your order finalized, we’ll send you an estimate from our payment processor (SQUARE) and a contract to process your fleeces.
We will request a 50% deposit of the total invoice to hold your position in our processing queue.
When we get a few orders ahead of yours, we’ll then make arrangements with you to receive your fiber (based on whether you selected in-person drop-off or shipping in your form).
When we start processing your order, we’ll send you an update and estimated completion date. Any deviations from your original estimate that will add cost to your order (needing an extra wash or a run through the separator, etc.) will be communicated to you ahead of time.
After your order is complete, we will send you an invoice with a detailed explanation of your order prior to shipping/pick-up. You can pay the remaining 50% of your payment is due of your final invoice at pick up or before shipping.
When we’ve confirmed your final payment, we’ll make arrangements to get your fiber home to you! If you selected shipping in your request form, shipping costs will be included in your final invoice. If you selected in-person pick-up/drop-off, we will contact you to arrange a time to meet you.
Please note: In accordance with our mill policies, if an order is not paid for within 60 days of completion, the order becomes the property of the Twisted Sunset Sisters and will be sold.